Orders are delivered via DHL or Courier Post within 1-3 business days once the order has been sent.
To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.
If your order contains any dangerous goods*, it will be delivered in multiple shipments to ensure you receive your MECCA products as quickly as possible.
*Note dangerous goods (as classified by NZ customs) includes but is not limited to gases (aerosols), flammable liquids and solids (perfume & nail polish).
During peak periods there may be a delay in getting your order to you, please allow 1-4 business days.
If you’re not home to collect your order DHL/Courier Post will leave an undelivered shipment card at the address you provided with information on how to arrange re-delivery. If you think your order has been delivered and can’t find a card see Where is my order? below.
Shipping is free for all orders of $75 NZD or over within New Zealand.
Orders below $75 NZD are charged a flat delivery rate of $10 NZD within New Zealand.
Once your order is shipped you will receive a confirmation email which will include your DHL or Courier Post consignment number.
You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by visiting dhl.co.nz for DHL shipments or courierpost.co.nz for Courier Post shipments and entering your consignment number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please call us on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us and our Customer Service team will assist you with your enquiry.
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
We are unable to ship to PO boxes as all parcels must be signed for upon receipt. If this is a problem please contact our Customer Service team on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us.
If your order is lost or damaged in transit, please contact our Customer Service team on 0800 882 443 Monday to Friday 9am - 5pm NZST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.
Products purchased on this website can only be delivered within New Zealand.
If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica and Kit Cosmetics signature line products, we are happy to assist you. Simply call our Customer Service team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.
Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.
Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.
If you are based in Australia, please visit mecca.com.au